SuperDapp Troubleshooting & FAQ Guide

SuperDapp AI Troubleshooting & FAQ Guide

Troubleshooting Guide

1. Login Issues

Problem: Unable to log in to SuperDapp. Solution:

• Ensure you are using the correct email and password.

• Clear browser cache and cookies, then try again.

• Make sure your internet connection is stable.

• Important: SuperDapp does not support password reset or retrieval. If you lose your password, your account is permanently locked. Store your credentials securely.

2. Wallet & Transactions Issues

Problem: My SuperDapp Wallet is not displaying my balance.

Solution:

• Refresh the app or log out and log back in.

• If you transferred funds, confirm the transaction on the blockchain.

• Contact support if the issue persists.

Problem: Unable to complete a transaction.

Solution:

• Ensure you have enough SYS tokens to cover gas fees.

• Check if the transaction is pending on the blockchain.

• Try increasing the gas fee slightly for a faster transaction.

3. Super Groups Issues

Problem: Unable to join a Super Group.

Solution:

• Make sure you have enough $SUPR tokens to cover any required fees.

• Ensure you meet any group-specific requirements.

• Refresh the app and try again.

Problem: My rewards from a Super Group are not showing up.

 Solution:

• Rewards may take time to reflect. Check your transaction history. 7, 15, and 30 day gradual intervals.

• Ensure you are an active participant, as inactivity or inactive groups may affect rewards.

4. AI Assistance (AIDA) Issues

Problem: AIDA is not responding or providing incorrect information.

Solution:

• Try reloading the chat and asking again with clearer phrasing.

• Check if AIDA services are currently undergoing maintenance.

• Contact support with the query for further investigation.

5. Referral Program Issues

Problem: My referral rewards are missing.

Solution:

• Check the referral tab under "Settings" to see if your referral is registered.

• Ensure your referral completed the necessary steps (sign-up and investment).

• If there is an issue, contact support with your referral link and details.

6. General App Performance Issues

Problem: The app is slow or unresponsive.

Solution:

• Clear cache and cookies.

• Close unnecessary tabs or apps running in the background.

• Try accessing SuperDapp from a different browser or device.

Frequently Asked Questions (FAQs)

General

Q: What is SuperDapp?

A: SuperDapp is a Web3-powered AI platform integrating decentralized communication, social finance (SocialFi), and AI-driven assistance through AIDA.

Q: How do I sign up for SuperDapp?

A: You can sign up with an email for free.

Q: Is SuperDapp free to use?

A: Yes, basic features are free, but premium features may require a subscription or $SUPR tokens.

Wallet & Transactions

Q: What cryptocurrencies does SuperDapp support?

A: SuperDapp supports $SUPR and SYS for transactions and investments.

Q: How do I deposit funds into my SuperDapp wallet?

A: You can transfer funds from an external wallet or use the integrated fiat-to-crypto on-ramp (Banxa).

Super Groups

Q: How do I create a Super Group?

A: Navigate to the Super Groups section.

1. Click "Create Group" and fill in the required details.

2. Pay the necessary gas fees and confirm the transaction.

Q: How do I earn from Super Groups?

A: By investing in groups, staying active, and benefiting from reward distributions based on others investment and participation, or by starting your own Super Group in which you will recieve investment bonus from participating members.

AI Assistance (AIDA)

Q: What can AIDA help me with?

A: AIDA can assist with general inquiries, crypto transactions, user referrals, and navigating SuperDapp features.

Q: Can AIDA make financial decisions for me?

A: No, AIDA provides insights but does not execute financial actions without user approval.

Security & Privacy

Q: How secure is my data on SuperDapp?

A: SuperDapp uses end-to-end encryption and non-custodial wallet technology to ensure user privacy and security.

Q: Can I recover my account if I lose access?

A: No. SuperDapp does not support password retrieval or reset due to its encryption-based security model. If you lose your password, your account is permanently locked. Keep your credentials stored securely.